Careers

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Corporate Account Manager (Sales)

Job Description:

Are you an experienced, tech-savvy, driven sales professional with a passion for sales? Join InCom Real Estate Web & e-Marketing Solutions, one of the fastest-growing Real Estate SaaS companies in North America! For over 20 years, we've empowered real estate professionals with innovative websites and e-marketing tools, helping thousands of agents and brokerages achieve success.

We are seeking a motivated Corporate Account Manager (Sales) to join our team. This role is pivotal in identifying new opportunities, building strong client relationships, and driving business growth across North America. If you're enthusiastic about technology and eager to advance your career in sales, this is the opportunity for you!

Responsibilities:

• Develop new business outside of our existing client base.
• Successfully promote and sell products/services through cold call sales, client meetings and corporate events
• Maintain and develop a high level of knowledge of the Real Estate industry and the company's products and services.
• Meet/exceed required sales targets.
• Collaborate with management to create a strategic sales plan to meet quotas
• Identify, contact, and qualify new leads as well as company-generated leads
• Maintain accurate lead and customer data in the CRM
• Attend on-site client presentations, trade shows, and webinars
• Stay updated on product knowledge and continuously develop selling skills

Must-Haves:

• 2+ years of sales experience (Software, SaaS, or Digital Marketing)
• Tech-savvy with a passion for learning new technologies
• Strong client prospecting and communication skills (cold calling)
• Excellent written and verbal communication
• Customer service experience
• A positive work ethic, strong interpersonal skills, and a team-oriented mindset

Nice-to-Haves:

• Knowledge of digital marketing techniques
• Knowledge of Real Estate industry
• Knowledge of SaaS/CRM platforms

What We Offer:

• A fun, vibrant, and collaborative workplace that values creativity and innovation.
• Opportunity to be part of one of North America’s fastest-growing marketing technology companies.
• Great earnings potential and room for career growth.
• Comprehensive benefits and performance bonuses.
• Convenient office location — just a 2-minute walk from Sheppard West subway station.
• On-site role with opportunities for direct collaboration and meaningful impact.

Benefits:

• Dental care
• Extended health care
• Life insurance
• Paid time off

Work Location: In person (Toronto, ON). This is an in-office role with potential for a future hybrid work arrangement.

Ready to take the next step in your sales career? Apply today!

Client Success / Retention Specialist

Job Description:

• Provide remote training and support to clients
• Maintain relevant training documents and materials for all levels of training
• Create “how- to” training videos. This includes writing the scripts, recording the videos and performing the video editing.
• Organize and deliver technical training consistent with course content, objectives and delivery strategy
• Support the improvement of current or the creation of new web-based or instructor-led training courses.
• Updates course documentation on a continuous basis to ensure timeliness and relevance, maintains technical resource library, and keeps records of training activities
• Perform web-based training and support through online tool such as EasyWebinar, Zoho Assist, Zoom
• Create and update training material such as end-user manuals/guides, presentations, references
• Assist with renewals/cancellations
• Contribute in the creation of educational content;
• Drive customer loyalty and product adoption through a variety of mediums, including webinars
• Provide excellent support and ensure a high retention rate.

Qualifications/Requirements:

• 2+ years relevant work experience in a customer-facing, customer success, account management or strategic role (SaaS, Marketing Agency / IT or Real Estate industry experience preferred);
• 1 -2 years experience in a professional service and/or training role
• Excellent Presentation Skills
• Impeccable written and verbal communication and interpersonal skills
• A positive attitude and ability to excel under pressure
• Ability to maintain a high level of client retention and satisfaction
• Capable of working independently and cross-functionally, multitasking
• A detail-oriented with strong time management skills
• Knowledge of the digital marketing space, and a passion for marketing technology
• Knowledge of Graphic design software Illustrator and other Adobe Creative Suite applications and CSS is an asset
• Technical/Documentation writing skills are an asset
• Video Editing Skills are an asset. Applications such as Camtasia would be an example application
• Experience with Content Management Systems (CMS) is an asset
• Canadian University degree and/or college diploma in Business/Marketing/ or related field is an asset
• SaaS: 2 years (Preferred)
• Enterprise Software: 2 years (Preferred)

Client Retention Specialist

InCom is a leading provider of Real Estate SaaS e-marketing solutions for thousands of Real Estate professionals in North America. We are a well established company based in Toronto and are passionate about creating a world class sales organization. We are looking for a talented and motivated Client Retention Specialist to join our team.

The Client Retention Specialist will own client operations such as billing, retention and accounts receivables management.

You will receive training, coaching, development and countless opportunities to grow your career.

If you have a keen eye for detail, exceptional organizational skills and experience with billing and invoicing software, we want to hear from you!

RESPONSIBILITIES

• Review and monitor customer accounts and all applicable aging reports
• Interact with customers by telephone and e-mail regarding past due accounts and payments
• Maintain detailed follow up notes in the CRM for each account
• Serve as a customer contact for billing inquiries and payments
• Work with Operations team to resolve clients’ billing issues and concerns
• Facilitate payments for outstanding accounts by sending reminders and contacting clients
• Manage and report on client complaints, feedback and outcomes
• Assist with renewals, client retention and reduction of subscription cancellations

MUST HAVES

• 2+ years of prior Client Retention experience, preferably within a SaaS company
• 2+ years of experience in an Accounts Receivable or Collection function
• Professional written and oral communication skills
• Time management and organizational skills to effectively manage multiple customers concurrently
• Passion for customer success with an eagerness to learn and take on new challenges

NICE TO HAVES

• Knowledge of the North American Real Estate Industry
• Experience with CRM systems

WHAT WE OFFER

• A fun and vibrant culture that welcomes everyone's talent, ideas and original thinking
• One of the fastest growing marketing companies in North America
• Great earnings and career advancement potential
• Convenient location - 2 min walk from Sheppard West station
• Health benefits and paid time off

InCom is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, etc.

Job Type: Full-time

Experience:

• Customer service: 2 years (required)
• Customer retention: 2 years (required)

Work Location: In person

Regional Sales Manager

Job Description

Regional Sales Manager is responsible for organizing, managing, maintaining, and growing a targeted area and current customer base.

Job Responsibilities:

• Achieve and exceed set sales targets and metrics on a monthly and quarterly basis
• Organize the sales team as required
• Create and manage customer base/accounts
• Work with marketing to develop continual marketing strategies
• Prepare and provide quotes and proposals to customers
• Develop new business outside of our existing client base
• Develop long-term and mutually beneficial relationships with large accounts.

Required Skills and Experience:

• Minimum 5 years of Sales and Account Management experience
• Canadian or USA track record of meeting and exceeding sales targets
• Experience in technology or SaaS sales
• Strong knowledge of Real Estate industry
• Web savvy/knowledge of internet marketing
• Superior communication skills, both written and verbal
• Strong attention to detail
• Proficient in MS Office and a CRM software
• Organized, flexible and thrives in dynamic environment
• University degree is a must

Experience:

• sales: 5 + year
• account management: 4 + years

Job Type: Full-time

Community Manager

iNCOM is a SaaS technology company that offers an all-in-one website + CRM solution to real estate professionals across North America. Our scalable technology gives individual agents and brokers a chance to compete against the big players on digital marketing channels.

We are looking for a team member to help us empower our clients with the required knowledge and help them gain practical skills on how to use our software, generate more real estate leads and close more deals. An ideal candidate can empathize and understand the pain points of being a real estate agent/broker.

Duties and responsibilities:

• Conduct online webinars and attend group training sessions.
• Help clients succeed by creating and publishing educational content, such as videos, e-books, infographics, blog posts and FAQs.
• Create, own and manage the company community groups across social media channels.
• Be the voice of our clients and escalate popular client requests to internal teams.
• Listen carefully to customers’ needs to provide them with a personalized experience.
• Determine inefficiencies and communicate with cross-functional teams to eliminate them.
• Be empathetic, open-minded and maintain a positive attitude regardless of the situation.
• Build an influence over our client base with value-adding content and effective communication strategies.

Who we’re looking for:

• An excellent communicator, both written and verbal.
• Have experience conducting webinars and presenting ideas online on a mass scale.
• Can empathize and understand the pain points of being a real estate agent/broker.
• Bonus points if you have past experience as a real estate agent or working with Realtors, SaaS customer service or sales representative.
• Being comfortable presenting ideas frequently on digital platforms.
• Motivated by helping others and by gaining people’s trust.
• Minimum 2-3 years of experience in a relevant industry.

What We Offer You:

• A fun and vibrant culture that welcomes everyone's talent, ideas and original thinking.
• Join one of the fastest growing marketing companies in North America and be part of a fresh and exciting developments.
• Great earnings and career advancement potential.
• Benefits and performance bonuses.
• Convenient location - 2 min walk from Sheppard West station

Customer Success/Client Onboarding Manager

InCom Web & e-Marketing Solutions works closely with real estate professionals, from the local to national levels throughout USA & Canada. Our team of web developers, designers and marketing specialists know how to develop and deliver a superior service to our customers. With InCom's all-in-one lead generation platform and managed advertising services, realtors are able to generate real estate leads, close more deals and grow their business.
InCom is currently recruiting for a Customer Success / Onboarding Manager

Job Description:

• Perform web-based training and support through online tool such as EasyWebinar, Zoho Assist and Zoom
• Contribute in the creation of educational content;
• Maintain relevant training documents and materials for all levels of training
• Create “how- to” training videos. This includes writing the scripts, recording the videos and performing the video editing.
• Organize and deliver technical training consistent with course content, objectives and delivery strategy
• Support the improvement of current or the creation of new web-based or instructor-led training courses.
• Updates course documentation on a continuous basis to ensure timeliness and relevance, maintains technical resource library, and keeps records of training activities
• Create and update training material such as end-user manuals/guides, presentations, references
• Drive customer loyalty and product adoption through a variety of mediums, including webinars;
• Provide excellent support and ensure a high retention rate.

Qualifications/Requirements:

• 5+ years relevant work experience in a customer-facing, customer success, account management or strategic role. (SaaS, Marketing Agency / IT or Real Estate industry experience preferred);
• 2 -3 years experience in a professional services and/or training role
• Excellent Presentation Skills
• Impeccable written and verbal communication and interpersonal skills;
• A positive attitude and ability to excel under pressure
• Ability to maintain a high level of client retention and satisfaction;
• Capable of working independently and cross-functionally, multitasking;
• A detail-oriented with strong time management skills;
• Knowledge of the digital marketing space, and a passion for marketing technology
• Knowledge of Graphic design software Illustrator and other Adobe Creative Suite applications and CSS is an asset;
• Technical/Documentation writing skills are an asset
• Video Editing Skills are an asset. Applications such as Camtasia would be an example application
• Experience with a Content Management Systems (CMS) is an asset
• Canadian University degree and/or college diploma in Business/Marketing/ or related field is an asset;
• SaaS: 2 years (Preferred)
• Enterprise Software: 2 years (Preferred)

What We Offer You:

• A fun and vibrant culture that welcomes everyone's talent, ideas and original thinking.
• Join one of the fastest growing marketing companies in North America and be part of a fresh and exciting developments.
• A young team of bright individuals who inspire and help each other.
• Great earnings and career advancement potential.
• Benefits and performance bonuses.
• Convenient location - 2 min walk from Sheppard West station
• Job Types: Full-time, Permanent